We are here to help.
Ask whatever you need, with no rush and no endless forms. This is what you can expect from us.
How to get help.
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From the app
Ask the Agent: it explains a charge, a fee or how to do something using your own data. If you need a person, it tells you.
Open the app → -
By email
Write to hello@dobits.io and tell us what is going on. The more specific you are, the faster we can answer.
hello@dobits.io → -
With the form
If you would rather not open your email, tell us on the contact page and we will reply to the address you leave.
Go to contact →
When we reply.
We reply within 48 hours, almost always sooner. If your message is urgent, say so in the first line and we will look at it first.
- A person reads every message
- We reply to the same address you write from
- If we need anything else, we ask for it only once
What we will never ask you for.
If someone asks you for any of these in our name, it is not us. Do not reply; write to us instead.
- Your password, whole or in part
- Verification codes you receive by message or in the app
- Your card details: full number, expiry date, security code or PIN
- A request to move money to another account “to keep it safe”
If you lose your card or see an odd transaction.
Do not wait until you are sure. Blocking a card is reversible and costs nothing.
- 01
Block it from the app
Freeze the card instantly. If it was a false alarm, you can reactivate it in a moment.
- 02
Write to us
Tell us at hello@dobits.io what you saw: the charge, the amount and when it happened. We will go through it with you.
- 03
Review your transactions
Ask the Agent to show you the latest charges and explain the ones you do not recognize.
Your card is a Mastercard. If you lose your phone, write to us from another device and we will help you secure your account.
You decide. Dobits gets it done.
Your account as you know it, with a financial director inside.